Careerminds

Saving thousands of hours on customer support within months for a leading global outplacement and career coaching company

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The challenge

Before working with Tyck, Careerminds was scaling fast and the workload was growing even faster:

– Danie Middlebrooks, Manager of International Product Success & Support, was personally handling almost all admin and customer support

– Client enquiries were becoming overwhelming

– The internal team didn’t have the capacity to keep up

Rather than hire a full-time employee, the team felt that they needed a more flexible, sustainable solution. One that could truly scale with the needs of the company as it evolved.

Meet Careerminds

The Solution

Careerminds had recently acquired Progression, a UK-based career framework SaaS company already working with Tyck.

The plan (at first) was to have just two Tyck assistants sharing a small number of hours, helping with tasks like tech support, platform navigation and requests from coaches support. But the workload kept rising – and so did the partnership.

Within months:

Careerminds expanded to three Tyck virtual assistants
All described as “phenomenal” and ready to step in wherever needed
Thousands of hours saved across admin and customer service
Significantly faster support response times
Cleaner, more organised operations

What made a difference more than anything? Documenting processes thoroughly, treating Tyck’s assistants like part of the team, and building strong working relationships from day one.

What they say

“We honestly could not have done it without the virtual assistants… the workload has just grown immensely.”

– Danie Middlebrooks, Manager of International Product Success & Support at Careerminds

Our clients

Our Pricing Flexible Plans

Take charge of your personal and work life with Tyck – we have the tools and support you need to do more of the things you love.

Pay as you go

One-Off Projects or support for busy periods
Perfect to trial working with a Virtual Assistant
Agreed rates for anytime spent working
Convert to a monthly package anytime

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Monthly

Guaranteed monthly commitment
Stable monthly price
Know your Assistant is there when you need
Scale-Up support for those busy months
Receive a monthly breakdown
Cancel anytime

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